Terms & Conditions

These Terms apply to all goods and services provided by HMB Marine Electrical Limited (HMBE).

By placing an order, accepting a quote, approving work verbally or in writing, booking a service visit, paying a deposit, receiving goods, or allowing work to proceed, you agree to these Terms.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under New Zealand law.

• We / Us / HMBE = HMB Marine Electrical Ltd

• You / Client = The person or business engaging us

• Goods = Any parts, equipment, or materials supplied

• Services = Any work we carry out

• Price = The agreed cost for goods and/or services. Unless expressly stated otherwise, all prices are exclusive of GST, and GST will be added to the invoice where applicable.

• If more than one Client is involved, each person is fully responsible for payment.

• Quotes are valid for 30 days unless stated otherwise

• Estimates may change if:

  • additional work is required

  • hidden issues are discovered

  • Material or supplier costs change

• We will advise you before proceeding where possible

·       All prices are exclusive of GST unless expressly stated otherwise.

·       We may supply equivalent alternative parts if originals are unavailable, with notice.

Unless a fixed-price quote has been accepted in writing, service work is carried out on a charge-up basis at our current labour, travel, materials, and service rates.

·       Charge-up work may include labour time, travel time, mileage, parking, marina access costs, materials, parts, freight, supplier charges, administration, and any testing or diagnostic time.

·       A minimum charge applies to call-outs, inspections, fault finding, testing, and short jobs.

·       Any estimate given for service work is an estimate only and is not a fixed price unless clearly stated in writing.

·       If additional work, hidden faults, unsafe conditions, access issues, or extra parts are required, these will be charged in addition to any estimate or original scope.

·       Where practical, we will seek your approval before carrying out significant additional work; however, minor associated work may be completed and charged where reasonably necessary to complete the job safely or efficiently.

·       Parts and materials supplied for service work remain payable whether or not the fault is fully resolved, including where a third-party product, system, or installation is found to be the cause.

·       You must provide safe, clear, and timely access to the Vessel and advise us of any known hazards, access restrictions, shore power limitations, or third-party work affecting the job.

·       Each site or vessel visit includes time to assess health and safety, access, isolation requirements, work conditions, and job risks. This time forms part of the chargeable service time for every visit.

·       Waiting time, cancelled attendance, return visits, parts sourcing, supplier liaison, phone or email advice, marina or yard coordination, and third-party liaison may be charged where reasonably connected with the work.

·       Invoices for charge-up work may be issued on completion, progressively, or at intervals during the job, and must be paid in accordance with our Payment Terms.

• Payment is required:

  • on completion, OR

  • as per invoice terms, OR

  • as agreed (e.g. progress payments).

• Approved account customers: 20th of the month following invoice.

• We may require a deposit (e.g. 50%), especially for non-NZ vessels.

• Late payments may incur:

  • 2.5% interest per month;

  • debt recovery costs, legal costs, collection costs, and administration costs incurred in recovering overdue amounts.

• You may not withhold payment due to disputes without agreement.

• Credit must be approved before use.

• We may suspend work if:

  • your account is overdue

  • your credit limit is exceeded.

• We will take reasonable care and skill in providing services.

• Timeframes are estimates only.

• We are not liable for delays outside our control.

• If we attend site:

  • travel time, mileage, and costs are chargeable;

  • health and safety assessment time, site induction time, access checks, isolation checks, and risk assessment time are chargeable on each visit;

  • we may refuse, pause, or reschedule work if we consider the site, vessel, electrical system, weather, access, or working conditions unsafe.

Urgent work will incur minimum charges:

• Business hours: 1 hour labour + travel + materials

• After hours: 3 hours labour + travel + materials

8. Client Responsibilities

You agree to:

• Provide safe and clear access to your Vessel.

• Ensure the Vessel is suitable for the work.

• Remove valuables before work begins.

• Ensure any third-party installation is done by qualified professionals (if we only supply parts).

• Confirm that you are authorised to engage us to work on the Vessel and to approve any related costs.

• Advise us of hazards, known faults, access restrictions, shore power issues, live electrical risks, water ingress, corrosion, or any third-party work affecting the job.

• Allow us to operate, isolate, test, move, or access vessel systems as reasonably required to complete the work safely and efficiently.

9. Diagnostics & Investigations

Fault finding, testing, or warranty investigations are chargeable, even if no repair is completed.

10. Risk & Insurance

• Risk passes to you once goods are delivered or installed.

• You must insure your vessel and goods accordingly.

• We are not responsible for:

  • items left onboard;

  • failures of unrelated parts.

Goods remain our property until fully paid.

If unpaid, we may:

• reclaim goods;

• enter premises where goods are stored (as permitted by law);

• register or maintain any security interest we are legally entitled to register in unpaid goods.

• Manufacturer warranties apply to supplied goods.

• We guarantee our workmanship (subject to Section 3A).

• Warranty does not cover:

  • misuse;

  • third-party work;

  • normal wear and tear.

• If a supplier only covers the part, you must cover labour costs.

• We do not warrant customer-supplied parts, second-hand parts, or third-party equipment. Labour remains chargeable if those parts are unsuitable, faulty, delayed, or fail after installation.

• Warranty does not cover corrosion, water ingress, poor maintenance, incorrect use, low battery condition, pre-existing faults, inadequate ventilation, environmental damage, or alterations by others.

You must notify us within 10 days of:

• faults

• supply issues

We may:

• repair

• replace

Returns require approval and must be unused and in good condition.

Custom or special-order items cannot be returned.

To the extent allowed by law:

• We are not liable for indirect, special, or consequential loss, including loss of use, lost income, lost charter time, delay, marina costs, or loss arising from third-party goods, systems, installation, or advice.

• We are not responsible for pre-existing faults, unrelated failures, vessel defects, hidden conditions, corrosion, water ingress, inadequate maintenance, or work carried out by others.

• Our maximum liability is limited to the amount paid for the specific goods or services giving rise to the claim.

Where you acquire goods or services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply to the extent permitted by law. If you are a consumer, your non-excludable rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other applicable laws continue to apply.

We collect and use personal information to:

• provide services;

• manage credit accounts

• meet legal obligations.

  We comply with the Privacy Act 2020. You can request access to your personal information at any time. (Website tracking or cookies are covered in our separate Privacy Policy.)

• Designs, drawings, and documentation we create remain our property.

• We may use project photos or work for marketing unless you request otherwise.

We may suspend or cancel work if:

• payment terms are breached

• safety concerns arise

  If you cancel:

• you must cover costs incurred up to that point

• you may be charged for booked time, cancelled attendance, restocking fees, supplier charges, non-returnable parts, and any work already planned or performed or performed.

• Custom orders cannot be cancelled once underway.

If you fail to pay or meet obligations:

• all outstanding amounts may become immediately due

• we may stop work or recover goods

• we may charge interest, collection costs, legal costs, storage costs, and reasonable administration costs.

We are not liable for delays caused by events outside our control (e.g. weather, supply issues, strikes, pandemics, acts of God).

We will try to resolve issues in good faith. If unresolved, either party may refer the dispute to mediation or another agreed dispute process before taking formal legal action, except where urgent recovery, enforcement, or debt collection action is required.

• These terms are governed by New Zealand law

• We may update these Terms for future work

• You may not assign this agreement without our consent

• If any part of these Terms is invalid or unenforceable, the remaining parts continue to apply.